"...For you guys who work in call-centers, you can relate to this..."
- A secretary called in looking for hotel in Los Angeles. She gave me various names off a list, none of which I could find I finally had her fax me the list. To my surprise, it was a list of hotels in New Orleans, Louisiana. She thought the LA stood for Los Angeles, and that New Orleans was a suburb of L.A.
- A woman called and said, " I need to fly to Pepsi-Cola on one of those computer planes." I asked if she meant to fly to Pensacola on a commuter plane. She said, "Yea, whatever."
- A business man called and had a question about the documents he needed in order to fly to China. After a lengthy discussion about passports, I reminded him he needed a visa. "Oh no I don't, I've been to China many times and never had to have one of those." I double checked, and sure enough, his stay required a visa. When I told him this he said, "Look, I've been to China four times and every time they have accepted my American Express card."
- A woman called to make reservations, "I want to go from Chicago to Hippopotamus, New York" The agent was at a loss for words. Finally, the agent said, "Are you sure that's the name of the town?" "Yes, what flights do you have?" replied the customer. After some searching, the agent came back with, "I'm sorry, ma'am, I've looked up every airport code in the country and can't find a Hippopotamus anywhere." The customer retorted, "Oh don't be silly. Everyone knows where it is. Check your map!" The agent scoured a map of the state of New York and finally offered, "You don't mean Buffalo, do you?" "That's it! I knew it was a big animal!"
- A Senior Vermont Congressman called, furious about a Florida package we did. I asked what was wrong with the vacation in Orlando. He said he was expecting an ocean-view room. I tried to explain that is not possible, since Orlando is in the middle of the state. He replied, "Don't lie to me. I looked on the map, and Florida is a very thin state!!!"
- I got a call from a Lawmakers Wife who asked, "Is it possible to see England from Canada?" I said, "No." She said, "But they look so close on the map."
- An Aide for a Bush cabinet member once called and asked if they could rent a car in Dallas. When I pulled up the reservation, I noticed they had only a 1-hour layover in Dallas. When I asked him why he wanted to rent a car, he said, "I heard Dallas was a big airport, and we will need a car to drive between the gates to save time."
- An Illinois Congresswoman called last week. She needed to know how it was possible that her flight from Detroit left at 8:20am and got into Chicago at 8:33am. I tried to explain that Michigan was an hour ahead of Illinois, but she could not understand the concept of time zones. Finally, I told her the plane went very fast, and she bought that!
- A New York lawmaker called and asked, "Do airlines put your physical description on your bag so they know who's luggage belongs to who?" I said, "No, why do you ask?" She replied, "Well, when I checked in with the airline, they put a tag on my luggage that said (FAT), and I'm overweight; I think that is very rude." After putting her on hold for a minute while I "looked into it" (I was actually laughing) I came back and explained the city code for Fresno, CA is (FAT), and that the airline was just putting a destination tag on her luggage.
- I just got off the phone with a freshman Congressman who asked, "How do I know which plane to get on?" I asked him what exactly he meant, to which he replied, "I was told my flight number is 823, but none of these darn planes have numbers on them."
"..sometimes you do get these kind of calls and you just can't help but laugh..."
- A secretary called in looking for hotel in Los Angeles. She gave me various names off a list, none of which I could find I finally had her fax me the list. To my surprise, it was a list of hotels in New Orleans, Louisiana. She thought the LA stood for Los Angeles, and that New Orleans was a suburb of L.A.
- A woman called and said, " I need to fly to Pepsi-Cola on one of those computer planes." I asked if she meant to fly to Pensacola on a commuter plane. She said, "Yea, whatever."
- A business man called and had a question about the documents he needed in order to fly to China. After a lengthy discussion about passports, I reminded him he needed a visa. "Oh no I don't, I've been to China many times and never had to have one of those." I double checked, and sure enough, his stay required a visa. When I told him this he said, "Look, I've been to China four times and every time they have accepted my American Express card."
- A woman called to make reservations, "I want to go from Chicago to Hippopotamus, New York" The agent was at a loss for words. Finally, the agent said, "Are you sure that's the name of the town?" "Yes, what flights do you have?" replied the customer. After some searching, the agent came back with, "I'm sorry, ma'am, I've looked up every airport code in the country and can't find a Hippopotamus anywhere." The customer retorted, "Oh don't be silly. Everyone knows where it is. Check your map!" The agent scoured a map of the state of New York and finally offered, "You don't mean Buffalo, do you?" "That's it! I knew it was a big animal!"
- A Senior Vermont Congressman called, furious about a Florida package we did. I asked what was wrong with the vacation in Orlando. He said he was expecting an ocean-view room. I tried to explain that is not possible, since Orlando is in the middle of the state. He replied, "Don't lie to me. I looked on the map, and Florida is a very thin state!!!"
- I got a call from a Lawmakers Wife who asked, "Is it possible to see England from Canada?" I said, "No." She said, "But they look so close on the map."
- An Aide for a Bush cabinet member once called and asked if they could rent a car in Dallas. When I pulled up the reservation, I noticed they had only a 1-hour layover in Dallas. When I asked him why he wanted to rent a car, he said, "I heard Dallas was a big airport, and we will need a car to drive between the gates to save time."
- An Illinois Congresswoman called last week. She needed to know how it was possible that her flight from Detroit left at 8:20am and got into Chicago at 8:33am. I tried to explain that Michigan was an hour ahead of Illinois, but she could not understand the concept of time zones. Finally, I told her the plane went very fast, and she bought that!
- A New York lawmaker called and asked, "Do airlines put your physical description on your bag so they know who's luggage belongs to who?" I said, "No, why do you ask?" She replied, "Well, when I checked in with the airline, they put a tag on my luggage that said (FAT), and I'm overweight; I think that is very rude." After putting her on hold for a minute while I "looked into it" (I was actually laughing) I came back and explained the city code for Fresno, CA is (FAT), and that the airline was just putting a destination tag on her luggage.
- I just got off the phone with a freshman Congressman who asked, "How do I know which plane to get on?" I asked him what exactly he meant, to which he replied, "I was told my flight number is 823, but none of these darn planes have numbers on them."
"..sometimes you do get these kind of calls and you just can't help but laugh..."
